Awaab's Law, the consumer standards and Tenant Satisfaction Measures all come down to the same question: can you prove what was done, when, and by whom? DuoApp gives your in-house team and your contractors one place for repairs, voids, compliance checks and photo evidence - without an enterprise implementation.
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Housing associations carry the legal and regulatory duties, but the work is spread across in-house operatives, contractors and spreadsheets. These are the problems housing teams tell us about most.
Damp and mould and emergency hazards now have legal timescales. Knowing when each case was reported, investigated and fixed means piecing together emails, calls and contractor updates.
Contractors say the job's done. Getting the photos, attendance times and what was actually found takes days of chasing - if it comes at all.
Gas, electrical, fire, asbestos, water and lift checks each tracked in a different workbook, with no warning before something falls overdue.
Every empty day costs rent. Knowing which trades are done and what's holding a void up is a round of phone calls.
Insurance, Gas Safe registration and other accreditations for your contractors and operatives lapse without anyone noticing.
The big housing platforms are built for tens of thousands of homes - with implementation projects, modules and per-unit pricing to match.
Everything below is included in the same £10 per user, for your housing officers, operatives and the contractors you invite.
Organise work by scheme, block and property. Raise repairs, run voids as a set of tasks across trades, and track planned works - with overdue work highlighted. Cyclical compliance checks repeat on their own at whatever interval your policy sets.
Build checklists for damp and mould inspections, void standards and post-inspections, with pass / fail / N/A checks, photos, signatures and timestamps. Works offline in blocks with poor signal.
Invite your repairs and voids contractors as users who see only the jobs you give them. They update the job, add photos and sign it off - so the evidence lands with you, not in an email.
Store insurance, Gas Safe registration, accreditations and training for your contractors and in-house team. DuoApp warns you before anything expires, and can block work for anyone whose documents aren't current.
Keep CP12s, EICRs, fire risk assessments and fire door inspections against each block and property. Recurring documents renew with reminders, overdue ones are flagged on one dashboard, and certificates from contractors' own software are recorded with the PDF uploaded.
Operatives clock in and out on their phone, optionally checked against the property's location at that moment - so when someone attended is part of the record.
Contractors raise quotes and variations from site; your team approves them through the route you set, with a full audit trail of who agreed what.
Log recalls and defects after a repair or a new handover, schedule the return visit and sign it off with photos - so repeat issues are visible, not lost.
Every change, approval and sign-off is recorded with who made it and when, so the history of a repair is already there when a tenant, the Ombudsman or the regulator asks.
Most smaller housing associations we speak to run repairs and compliance on spreadsheets, a shared inbox and phone calls to contractors. Here's what changes.
If your operatives and contractors can use WhatsApp, they can use DuoApp. There's no implementation project and no IT department needed, and every new team gets a free onboarding session with a real person.
No consultants and no setup fee. Every new team gets a free onboarding session with a real person.
Set up your schemes, blocks and homes - start with one area if you like.
Repairs, voids, inspections and the compliance checks that repeat.
They download the app on iOS or Android. No training day needed.
Open repairs, void progress, checks due and the evidence behind each one.
No tiers, no per-site fees and no setup charge. Add and remove people as your team changes and you are billed pro-rata.
The timescales, the phases, and the evidence landlords and their contractors need to keep.
Read the guide → // GuideBS 5839-1 servicing, weekly tests, BS 5266 emergency lighting checks, logbooks and certificates.
Read the guide → // GuideThe real cost of job sheets and group chats, and a 30-day plan to switch.
Read the guide →The same platform runs teams across construction and the trades.
Bring a scheme, a void and the evidence your board or the regulator asks for. In 30 minutes you'll see how it would work for your team and your contractors - no slide decks, no pressure.