Fire alarms, emergency lighting and security systems are installed once and serviced for years - and every visit has to be evidenced. DuoApp keeps installs, servicing schedules, sign-offs and engineer cards in one app your engineers will use, with clients able to see their own records.
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Fire and security firms carry real responsibility, but most still run servicing on spreadsheets and paper. These are the problems they tell us about most.
Six-monthly fire alarm services and annual emergency lighting tests tracked on a spreadsheet, until a client's insurer asks for the records.
Cabling, first fix, devices, commissioning - you find out where each job is by ringing round.
Test results, photos and signatures on paper, on personal phones and in email, so pulling a site's history takes an afternoon.
ECS cards, DBS checks and training expire without anyone noticing until a client or certification body asks.
Faults found on a service visit are written on a sheet and never turned into a quote or an invoice.
Facilities managers email for service reports you've already done - because they can't see them.
Everything below is included in the same £10 per user, for install engineers, service engineers and the office alike.
Break installs into the stages you price for, and set up maintenance contracts as tasks that repeat monthly, six-monthly, yearly or at any interval. The next visit appears when the last is done, and overdue servicing stands out.
Checklists for commissioning and each service visit, with photos, notes and a signature. Every record is timestamped and stored against the site, with a full audit trail.
Add facilities managers and responsible persons as users who see only their own sites - service visits, reports and photos, never your costs. Same flat £10.
Store ECS cards, DBS checks, manufacturer and other training, and insurance against each engineer. DuoApp warns you before anything expires, and can block work for anyone whose documents aren't current.
Quarterly fire door inspections, fire stopping and compartmentation checks, fire safety equipment logs and fire risk assessments from ready-made templates, against each block or plot. Photos can be mandatory, inspections renew with reminders, and each record locks into a branded PDF.
Raise remedial work or a variation from site on your phone, send it for approval and keep a full audit trail, so faults found turn into work won.
Mark device layouts, cause-and-effect documents or RAMS as required reading. DuoApp notifies everyone affected, blocks sign-off until they've opened it, and re-locks on every revision.
On new-build and fit-out work, deductions, verification status, retention and releases sit on every invoice, worked out for you.
Log faults and callouts after handover, schedule the visit and sign it off with photos, so warranty work is tracked rather than lost.
Most fire and security firms we speak to run servicing on spreadsheets and paper service sheets. Here's what changes.
If your team can use WhatsApp, they can use DuoApp. There's no training day and no IT department needed, and every new team gets a free onboarding session with a real person.
No consultants and no setup fee. Every new team gets a free onboarding session with a real person.
Create your live installs and your maintenance contracts.
Recurring service visits and the checklist for each system type.
They download the app on iOS or Android and log in. No training day needed.
Install progress, servicing due, remedials and what's ready to invoice.
No tiers, no per-site fees and no setup charge. Add and remove people as your team changes and you are billed pro-rata.
BS 5839-1 servicing, weekly tests, BS 5266 emergency lighting checks, logbooks and certificates - explained for UK installers.
Read the guide → // GuideThe real cost of job sheets and group chats, a 30-day switch plan, and how to bring reluctant staff with you.
Read the guide →The same platform runs teams across construction and the trades.
Bring a live install and a maintenance contract. In 30 minutes you'll see both set up the way you work - no slide decks, no pressure.