Our Terms of Service

This website is the property of DUOAPP Limited. These terms and conditions regulate your ability to access and utilise all websites, software programs, and mobile applications that are owned and operated by DUOAPP Limited and provided for downloading.

Upon accessing this website or downloading and/or using any program or mobile app by DUOAPP Limited, you consent to be legally bound by these terms and conditions. If you do not consent to these terms and conditions, please refrain from using this website, programs, or downloading and/or using our mobile applications.

Definitions

1.1 “Agreement” pertains to these terms of service and the Privacy Policy of Duo App, which can be accessed at https://duoapp.co.uk/privacy-policy/.

1.2 “Content” holds the meaning ascribed to it in section 4.

1.3 “Duo App,” “we,” “our,” or “us” refers to DUOAPP Limited (Company number 14320217).

1.4 “Duo App” or “Software” encompasses all software developed by Duo App, including but not limited to the Site, its customer retention management and work management software, and its mobile applications.

1.5 “Fees” encompasses all fees payable to Duo App, including but not limited to subscription fees, training fees, licensing fees, or service-based fees.

1.6 “Users,” “you,” or “your” refers to any individual who utilises any Duo App or accesses the Duo App Site.

1.7 “Confidential Information” refers to all information provided by one party to the other in connection with this Agreement, where such information is identified as confidential at the time of disclosure or should reasonably be considered confidential based on its content, nature, or the manner of disclosure. However, it excludes:

1.7.1 information that becomes public or is disclosed by a third party, other than through a breach of this Agreement, and

1.7.2 information independently developed by a party.

1.8 “Documentation” refers to any proprietary documentation made available to you by Duo App for use with the Software, including any online documentation.

1.9 “Force Majeure Event” refers to any event beyond the control of the relevant party.
1.10 “Intellectual Property Rights” refers to all intellectual property rights, including copyright, moral rights, patents, trademarks, design rights, trade secrets, domain names, know-how, and other similar rights, whether registered or not, and any applications for registration or rights to make such an application.

1.11 “Moral Rights” carries the meaning defined under the Copyright Act 1994 and includes similar rights existing in other countries.

1.12 “Site” or “Duo App Site” refers to the Duo App website, duoapp.co.uk, or any future successor website.

Unless the context dictates otherwise:

• a reference to a person includes a corporation or any other legal entity;
• the singular encompasses the plural and vice versa;
• headings are provided for convenience and do not constitute part of this Agreement or affect its interpretation;
• the term “includes” (or any similar term) means “includes without limitation”; and
• a reference to any statute includes references to any subsequently amended, consolidated, or re-enacted version of that statute and all delegated legislation or other statutory instruments made under it.

Acknowledgment and Acceptance of Terms of Service

By accessing, utilising, or establishing a link to the Duo App Site, the Software, or the Content on the Site, you acknowledge that you have comprehended this Agreement and consent to its binding terms, including the Duo App Privacy Policy available at https://duoapp.co.uk/privacy-policy/.

If you disagree with this Agreement, it is advisable to abstain from accessing or using the Duo App Site or the Software.

Duo App retains the right to amend this Agreement at any time. We will make reasonable efforts to inform you of any significant changes to this Agreement prior to their implementation, unless immediate changes are imperative due to circumstances beyond our control. We will notify you through email or by posting a notice on the Software or the Duo App Site. Minor modifications to this Agreement may not be explicitly notified. Hence, we suggest that you periodically review the terms of this Agreement and examine them before providing any personal information to Duo App.

Account Fees

The User holds the responsibility of making prompt payments for the Fees. All Fees are invoiced on the initial day of every month, and payment must be settled within 14 days of receiving each invoice. While Fees are subject to change, Users will receive advance notification of any Fee adjustments in accordance with this Agreement. Duo App suggests establishing a recurring payment method for convenience.

In the event of non-payment of the Fees within 14 days of invoicing, the User’s access to the Software may be immediately suspended. However, suspended accounts can be reinstated upon the settlement of all outstanding Fees. Data may be removed indefinitely if no payment has been received 60 days after the due invoice date.

Ownership of Content on the Duo App Site

The content presented on the Duo App Site, encompassing information, text, graphics, software, tools, results derived from the use of software and tools, advertisements, names, logos, and trademarks (“Content”), is safeguarded by intellectual property laws, unless explicitly stated otherwise in writing. All ownership, licensing, or control of Intellectual Property Rights, title, and interest in the Content are held by Duo App or the credited party.

Access to and Use of Content on the Duo App

You agree to refrain from accessing or utilising the Software in any manner that may cause harm, disable, overload, or impair the Software, Duo App accounts, programs, computer systems, or networks. Unauthorised attempts to access any part of the Software, Duo App accounts, programs, computer systems, or networks are strictly prohibited. Interference or any attempt to interfere with the proper functioning of the Software, Duo App accounts, programs, computer systems, or networks is prohibited. Additionally, you agree not to use any robot, spider, scraper, or other automated means to access the Software or Duo App accounts, programs, computer systems, or networks without explicit written permission from Duo App.

Directly linking to individual resources on Duo App servers without prior written consent is prohibited. Copying, distributing, modifying, or creating derivative works of the Software or any Content available through the Site without prior written consent from Duo App is strictly prohibited. Duo App reserves the right to disable unauthorised links or frames and disclaims any responsibility for the content available on any other website reached through links to or from the Site.

Access to password-protected or secure areas of the Software is restricted to authorised Users only. You agree not to share your password(s), account information, or access to the Software. It is your responsibility to maintain the confidentiality of your password(s) and account information. You are accountable for all activities that occur under your password(s) or account(s), or as a result of your access to the Software. You are required to promptly notify Duo App of any unauthorised use of your password(s) or account(s).
This Agreement does not grant you a licence under any patent, trademark, or copyright of Duo App or any third party. Your access to and use of the Software are limited to the boundaries specified in this Agreement.

Integration with Third-Party Products

At our discretion, we may choose to integrate the Services with third-party products or services (“Third-Party Products”). If you decide to use any Third-Party Products in conjunction with the Services, we may need to provide those third parties with access to Your Data to ensure the interoperability of the Services with the Third-Party Product. Your use of any Third-Party Product will be governed by the applicable agreement between you and the respective third-party provider. Please note that we are not responsible for any access to or use of Your Data by such third-party providers. DUO APP DISCLAIMS ALL LIABILITY FOR ANY THIRD-PARTY PRODUCTS AND FOR THE ACTIONS OR OMISSIONS OF ANY THIRD-PARTY PROVIDERS OF THIRD-PARTY PRODUCTS.

We may provide you with access to connectors to facilitate the interoperability of our Services with Third-Party Products that you use. Your use of such connectors will be subject to any additional terms specified by us from time to time. If you promptly notify us in writing of any errors related to the functioning of the connectors, we will make commercially reasonable efforts to resolve the error within a reasonable timeframe. However, you acknowledge and agree that we are not liable or responsible for the functionality, reliability, availability, quality, or performance of Third-Party Products or the interoperability of such Third-Party Products with the Services (as changes made by the third-party provider may render the connection with a Third-Party Product unavailable or improperly functioning). Any support and maintenance for a Third-Party Product will be provided by the relevant third-party provider (and not by us). Please note that Duo App is not responsible for any connectors created by any party other than Duo App or its subcontractors.

Third-Party Websites, Content, Products, and Services

The Site may include links to websites and grant access to content, products, and services provided by third parties, including other Users, advertisers, affiliates, and sponsors of the Site. Duo App holds no responsibility for the third-party content available on or through the Site, and you accept all risks associated with accessing and utilising such websites, third-party content, products, and services.

No Unlawful or Prohibited Use

You are obligated not to:

• Utilise the Duo App or Content offered on or through the Site or Software for any unlawful or fraudulent activities or any purposes prohibited by this Agreement.

• Share any offensive or content that infringes upon the rights of others.

• Alter, copy, adjust, reproduce, disassemble, decompile, reverse engineer, or extract the source code of any portion of the Software.

• Resell, lease, or sublicense the Software or Content in any manner not expressly permitted by us.

Termination of Use

Your access to the Software will remain active for the duration covered by the paid or payable Fees. At the end of each billing period, this Agreement will automatically renew for an equivalent period if you continue to fulfil the payment obligations. If you wish to terminate this Agreement, you must provide us with written notice at least one month in advance. However, you will still be responsible for paying any applicable Fees up to and including the termination date.


Duo App reserves the right, at its sole discretion, to discontinue specific features of the Software, restrict access to certain areas of the Software, or limit access to the Content available on or through the Site. In such cases, we will make reasonable efforts to notify you in accordance with this Agreement. Additionally, Duo App may terminate this Agreement or restrict your access to the Software or any Content by providing written notice at least one month in advance. Furthermore, Duo App may immediately terminate this Agreement or restrict your access to the Software or any Content if:


• You violate any provision of this Agreement and fail to rectify the breach within 14 days after receiving notice of the breach.

• You breach any provision of this Agreement that cannot be rectified.

• You fail to make any required Fee payments.

• You become insolvent, enter into an arrangement with your creditors, undergo liquidation, have a receiver appointed over any of your assets, or experience any similar insolvency event in any jurisdiction.


You agree that Duo App will not be held liable to you or any third party for any consequences arising from the termination or restriction of your access to the Software or any Content in accordance with this Agreement.

Disclaimer

Duo App ensures that the Duo App and Content will substantially comply with [insert reference]. However, except for the explicit provisions stated above, the Duo App and all Content provided on or through the Software are provided on an “as is” and “as available” basis. Duo App explicitly disclaims all warranties or terms of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement with respect to the Software and all Content provided on or through the Site.


Duo App does not guarantee that: the Duo App or Content will meet your specific requirements; the Software will be available without interruption or free from errors; the quality of any purchases or transactions made through the Software will meet your expectations.


Any content accessed, downloaded, or obtained in any other way through the use of the Duo App, and any Content accessed, downloaded, or obtained on or through the Site, is at your own discretion and risk. Duo App shall not be held responsible for any damage to your computer system or loss of data resulting from the download or use of the Software, the Site, or any Content, unless such damage results solely and directly from a material breach of this Agreement by Duo App or the negligence of Duo App.


Duo App reserves the right to monitor your use of the Duo App and Content provided on or through the Site at any time without prior notice.

Limitation of Liability

To the maximum extent permitted by law, Duo App disclaims all liability for any direct, indirect, incidental, special, or consequential damages, or damages for loss of profits, revenue, data, or use, incurred by you or any third party, whether in contract or tort, arising from your access to or use of the Duo App or any Content provided on or through the Site, except in cases where such liability arises solely and directly from a material breach of this Agreement by Duo App or the negligence of Duo App.


The total aggregate liability of Duo App for all claims related to this Agreement is limited to the Fees payable by you under this Agreement.


The liability of either party for any claim arising from this Agreement will be reduced to the extent to which the other party’s negligence or material breach of this Agreement contributed to the damages resulting from the claim.


This Agreement is subject to any legislation that prohibits or restricts the exclusion, restriction, or modification of any implied warranties, conditions, guarantees, or obligations. If such legislation applies, to the extent permitted, Duo App’s liability for any claim will be limited to either:


• the provision of the relevant services again; or

• the payment of the cost of having the relevant services supplied again, at the option of Duo App.

Intellectual Property Rights

This Agreement does not transfer any Intellectual Property Rights in the Software, the Site, or any Content to you.


You acknowledge that Duo App is the sole owner of all Intellectual Property Rights in the Software.


You are prohibited from taking any action, directly or indirectly, that could invalidate or challenge Duo App’s Intellectual Property Rights in the Software, the Site, or any Content, including any registered or unregistered trademarks owned by Duo App.


You are required to adhere to Duo App’s reasonable usage guidelines and instructions regarding the Software, the Site, and the Content, as communicated to you from time to time.

Confidentiality

A party shall not use or disclose the Confidential Information of the other party without obtaining prior written consent, except as expressly permitted under this Agreement or as required by law or regulatory authorities.
A party may:


• Utilise the Confidential Information of the other party solely for fulfilling its obligations and exercising its rights under this Agreement.

• Disclose the Confidential Information of the other party to its personnel or advisors to the extent necessary for them to be aware of such information in relation to this Agreement, provided reasonable measures are taken to ensure the confidentiality of the information.

• Implement and maintain effective security measures to prevent unauthorised use or disclosure of the Confidential Information of the other party while it is under the receiving party’s possession or control.

• Upon Duo App’s request or upon termination of this Agreement for any reason, whichever occurs earlier, return or, at Duo App’s discretion, destroy all Confidential Information of the disclosing party that is within the possession or control of the receiving party.

Governing Law and Jurisdiction

The utilisation of the Duo App and the terms of this Agreement shall be governed by the laws of the United Kingdom, and Users consent to the exclusive jurisdiction of the courts in the United Kingdom.

Media Content Ownership

Between you and us, you retain ownership of all the content and information that you add to your Duo App account.


Furthermore:


Regarding content that is protected by your Intellectual Property Rights, such as documents, photos, and videos (referred to as “IP Content”), you specifically grant us a non-exclusive, transferable, sub licensable, royalty-free, worldwide licence to use, copy, transmit, store, analyse, and back up any IP Content and any other information that you upload, add, or include on your Duo App account. This licence is granted to: enable you to use the Software; allow us to improve, develop, and protect the Software; communicate with you about your Duo App account; and send you information that may be of interest to you based on your marketing preferences. This licence will terminate when you delete your IP Content or close your account with Duo App. When you delete IP Content, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).

Payment Terms

The agreed prices are denoted in GBP (Great British Pounds) for Users based in the United Kingdom, and they do not include GST (Goods and Services Tax), unless stated otherwise. For Users residing outside the United Kingdom, the advertised prices are in GBP and do not include any applicable taxes, unless otherwise specified.

Charging and Subscriptions

Unless specified in your billing plan, Duo App will bill the Fees based on a per user model using a package pricing structure. We retain the right to cancel or modify the availability of any subscription package, either in part or in whole, at any time in accordance with this Agreement.


The Fees will be automatically charged on a monthly basis to the payment method you have provided, utilising a secure credit card payment system. The charge on your statement will be displayed as Duo App Limited. The monthly payments will be calculated based on the usage of the preceding month, as outlined in the billing plan.

Refunds and Returns

Duo App applies charges for Packages and per active User, and it is the account holder’s duty to oversee their User levels and categories.


Refunds may be issued at the discretion of Duo App. To address any inadvertent additional Users, kindly inform us in writing at contactus@duoapp.co.uk. Any prepayment credits will be applied towards your Fees and are non-refundable and non-transferable.


Duo App may furnish a data export upon request.

General

You are not allowed to assign, sublicense, or otherwise transfer your rights under this Agreement without prior written consent from Duo App.

This Agreement does not establish a partnership or agency relationship between the parties.


If any provision of this Agreement is deemed invalid or unenforceable, it will be modified or removed to the extent necessary, without affecting the validity or enforceability of the remaining provisions.


Each party will bear the reasonable expenses required to give full effect to this Agreement and the intended events.


A party will not be held liable for a failure to fulfil its obligations under this Agreement if the failure is caused by a Force Majeure Event. The party must keep the other party informed and take reasonable measures to rectify the situation.


In addition to any other termination rights under this Agreement, if a Force Majeure Event substantially impacts a party’s performance for a continuous period of thirty (30) days or more, the other party may terminate this Agreement immediately by providing written notice.


By utilising the services offered by Duo App, you consent to Duo App processing your data for the purpose of providing its services to you.

Contacting Duo App

You can contact Duo App internationally via email at contactus@duoapp.co.uk.