Our Privacy Policy

The Duo App is dedicated to ensuring the privacy and security of your personal and financial information. We understand the importance of safeguarding the confidentiality of individuals, including yourself and your customers, by protecting their identifiable information. This commitment applies to all our products, services, and interactions. To provide clarity on how we handle Personal Information, we have developed this Privacy Policy, which outlines how we collect, use, and safeguard your and your customers’ Personal Information when you engage with our websites, contact us, or utilise our products and services.

Duo App and its affiliates (referred to as “Duo App,” “we,” “our,” and/or “us”) highly value the privacy of individuals who use our services. This Privacy Policy explains how we collect, use, and disclose personal information related to users of our services. If you are located in the European Economic Area (EEA) or the United Kingdom, the term “personal information” refers to any information relating to an identified or identifiable individual. By using our services, you agree to the collection, usage, and disclosure of your personal information as described in this Privacy Policy. Additionally, your use of our services is subject to other terms and conditions outlined beyond this Privacy Policy. Duo App Limited (UK) Limited (Company Number: 14320217), with its registered office address at King Arthur’s Court Maidstone Road, Charing, Ashford, England, TN27 0JS.

We collect personal information from various sources, including you and your devices, as explained below.

If you choose not to provide the requested personal information, it may restrict your access to certain services. This limitation applies if the personal information is necessary for providing the services or if we have a legal obligation to collect it.

When we collect, store, and use your Personal Information, we strictly adhere to the European Union General Data Protection Regulation (EU GDPR) or, as applicable, the United Kingdom Data Protection Act 2018 (referred to as the “GDPR”).

As the data controller for all your Personal Information, it is your responsibility to comply with relevant privacy laws, ensure compliance, and obtain necessary consents and approvals for the lawful processing of such information.

What Personal Information Does Duo App Collect?

We collect Personal Information relating to you that you have provided to us (through account or partnership registration, completing forms, contacting us, or using our products and services) or that we may have obtained from another source (such as marketing partners, referral partners, or from marketing organisations).

This information may include your name, your company’s name, tax file number, date of birth, address, telephone numbers, credit card, bank account, and/or financial details, information on how you use our products and services (such as your video views history, help conversations, and browsing activity when visiting one of our websites), references, opinions and/or lifestyle information, and any other information collected in relation to your use of our products and services.

Most of the Personal Information we collect comes directly from you, either through email, telephone, the duoapp.co.uk website, or the Services. However, we may also collect information about you from other sources, including but not limited to third parties from whom we have purchased Personal Information. This helps us update, expand, and analyse our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you. In particular, we collect Personal Information from the following sources:

• Customers of Duo App who may provide information directly to us, including Personal Information about their own business, clients, contacts, or subcontractors;
• From publicly accessible sources, such as property or permit records, corporate websites, trade and business licences, professional certifications, permits, trade association membership, and e-commerce marketplace profiles (from these sources, we may obtain business information on both business people and companies);
• From cookies on our website; and
• From market research surveys and/or interviews conducted by our own employees.

If you use one of our websites to complete an online application form or create an account, we will only collect the Personal Information you provide as part of that process if you complete and submit the application or register an account with us.

If you log out of our websites or cancel your application or account before submitting it, the Personal Information you had entered will be automatically deleted.

We do not collect any Special Categories of Personal Data about you (including details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). We also do not collect any information about criminal convictions and offences.

We may also collect, use, and share Aggregated Data, such as statistical or demographic data. Aggregated Data could be derived from your Personal Information but will not directly or indirectly reveal your identity. It is considered non-personal data in legal terms. For example, we may aggregate statistical information from Duo App’s Internet Service Provider to calculate the percentage of users accessing a specific website or services.

What Does Duo App Do With My Personal Information?

We will not process Personal Information, other than as outlined in this Privacy Policy, without having a lawful basis to do so.

We collect and use your personal information for various purposes, including:

• Providing, maintaining, debugging, improving, and enhancing the Services

  This includes using your email address for authentication during sign-up and login, processing billing transactions, repairing and optimising the Services, delivering customer service, and ensuring the proper operation of the Services. For instance, within the Services, we may utilise the name and picture you provide to identify you to other users.
• Personalising your experience

  We may infer your affiliation with a specific organisation or industry to personalise the content and tailor your experience on our websites accordingly.
• Understanding and analysing usage

  We strive to understand how you use the Services in order to improve them. This involves analysing user behaviour, patterns, and preferences to develop new products, services, features, and functionalities.
• Marketing purposes

  We may use your personal information to develop and provide promotional and advertising materials that we believe may be useful, relevant, valuable, or of interest to you, in compliance with applicable laws and your preferences.
• Responding to inquiries

  When you make an inquiry via email, SMS, or any other method, we use your personal information to respond to your requests, provide you with requested content, and address your enquiries or complaints in order to offer excellent customer care.
• Sending marketing communications
  With your consent and in compliance with applicable laws, we may send you marketing communications through various channels such as email, SMS, or other methods. These communications aim to provide information about our products and services that we believe may be of interest to you. Your name, your company’s name, email address, postal address, and telephone numbers may be used for this purpose.
• Personalising your website experience

  We customise the information presented to you on our websites based on your personal details, such as your name, your company’s name, email address, postal address, telephone numbers. We may also utilise statistical information from Duo App’s Internet Service Provider to enhance this personalisation.
• Legitimate interests

  We may process your personal information for our legitimate interests, such as recovering debts owed to us, investigating and resolving complaints to provide excellent customer service, fulfilling legal, governmental, or regulatory requirements, protecting against fraud and ensuring network security, and carrying out business reorganisation or group restructuring exercises.
• Business activities

  We engage in various business activities, including personnel training, quality control, network monitoring, testing, and maintenance of computer systems. Additionally, your personal information may be processed in connection with the transfer of any part of our business, considering your status as a customer or potential customer.

These purposes allow us to offer and improve our services while adhering to legal obligations and protecting the rights and interests of our users and our business.

Generally, however, we do not rely on consent as a lawful basis for processing your personal data, although we will obtain your consent before sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Our websites are not intended for children under 13 years of age. No one under the age of 13 may provide any Personal Information to or on our websites. We do not knowingly collect Personal Information from children under 13.

If you are under 13, please do not use or provide any Personal Information on our websites (including through any feature of, or by registering an account on, a website) or otherwise provide any Personal Information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn that we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any Personal Information from or about a child under 13, please contact us at contact@duoapp.co.uk.

You can ask us or third parties to stop sending you marketing messages at any time by following any “unsubscribe” links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to Personal Information provided to us as a result of an application/service purchase, application/service experience, or other transactions.

Will Duo App Share My Personal Information?

Duo App is committed to protecting your privacy and will not sell your Personal Information to third parties. However, there may be instances where we need to disclose your Personal Information to third parties. In such cases, we will only disclose your Personal Information to the following entities:

• Business Partners and Suppliers

  We may share your Personal Information with individuals or entities that provide products or services to us or support the services we provide. This is done to ensure the seamless operation of our services.
• Security and Protection

  We may disclose your Personal Information to individuals or entities that assist us in safeguarding the operation of Duo App, our networks, and central solution systems. This may involve monitoring and detection activities to identify potential threats such as hacking, virus dissemination, and other security vulnerabilities.

• Data Hosting and Infrastructure

  In order to process and store your Personal Information, we may engage parties responsible for hosting or maintaining data centres, service platforms, and other infrastructure and systems on our behalf. Please note that these locations may be situated outside of the United Kingdom.

• Legal Obligations

  There may be instances where we are legally obligated to share your Personal Information with specific individuals or organisations. This includes law enforcement agencies, regulatory authorities, and emergency services, as required by applicable laws and regulations.

Rest assured, we take appropriate measures to ensure that any sharing of your Personal Information is done in accordance with applicable privacy laws and regulations.

What Does Duo App, Do With My Customers’ Personal Information?

All Personal Information entered regarding your customers and used in your day-to-day use of the Duo App Services will be treated with the same privacy standards as outlined in this policy. We do not access this Personal Information unless requested by you, and we will not share it with third parties unless required to do so as outlined in this Privacy Policy.

How Does Duo App Transfer My Personal Information Overseas?

As part of our commitment to providing you with our websites and services, we may engage the services of third parties located in different countries. This may result in the transfer and processing of your Personal Information in countries outside of the United Kingdom. While we take steps to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy and relevant laws, it’s important to note that some of these countries may have different data protection laws compared to the United Kingdom.

If you are located in the United Kingdom or the European Economic Area (EEA), this means that your Personal Information may be transferred outside of the UK and/or EEA. When transferring your Personal Information to a third party located outside of the UK and/or EEA, we will only transfer it to countries that have been recognised as providing adequate protection for Personal Information. Alternatively, we will implement approved transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or the UK Information Commissioner’s Office’s International Data Transfer Agreement or Addendum, to safeguard your Personal Information during the transfer process. These mechanisms ensure that your Personal Information is protected in accordance with applicable data protection regulations.

How Does Duo App Use Cookies?

Duo App utilises technology to provide you with convenient, secure, and relevant services. One example of such technology is “cookies.”

Cookies are small data files that our web server may send to your browser when you visit our websites. These cookies are stored on your device or system to keep records. We may use different types of cookies, including:

• Necessary cookies

  These cookies are essential for providing you with the full functionality of our websites. They enable tailored information and smooth navigation. Without these cookies, you may experience limitations in accessing all the features of our websites.

• Security cookies

  We use these cookies to maintain our security requirements during your website usage. They help in collecting standard internet log information to ensure a secure browsing experience.

• Analytics cookies

  These cookies gather information about visitors’ behaviour patterns to obtain statistics on the number of visits and popular sections of our websites. The sole purpose of these statistics is to analyse, evaluate, and improve the content of Duo App websites and services.


The duration for which a cookie remains on your browsing device depends on its type. Some cookies are persistent, meaning they remain on your hard drive for an extended period. Others are session ID cookies, which expire when you close your browser.

Most internet browsers allow you to accept or reject cookies by adjusting your browser settings. If you choose to reject cookies, you can still access our websites, but certain functions may not work as effectively as they would with cookies enabled.

Will Duo App Safeguard My Personal Information?

Duo App is committed to taking reasonable measures to protect the Personal Information we collect, use, or disclose. We make every effort to ensure the accuracy, completeness, and currency of the records we maintain, and we store the information in a secure environment to prevent unauthorised access, use, alteration, or disclosure.

Access to your personal data is restricted to employees, agents, contractors, and other third parties who need it for legitimate business purposes. They will handle your personal data strictly in accordance with Duo App’s instructions and are bound by confidentiality obligations.

In the event of a suspected breach of Personal Information, we have established procedures to address the situation and will notify you and any relevant regulatory authority if required by law.

How Does Duo App Store and Retain My Personal Information?

We will retain all Personal Information we collect, whether on our active systems or archive systems, for as long as necessary to fulfil the purposes for which the information was collected. This includes providing services to you and complying with legal obligations. For account information, we consider an account “active” if it has been used continuously within a two-year period. Inactive accounts may have their information retained for longer periods.

In certain cases, we may anonymise your personal data for research or statistical purposes. When data is anonymised, we may retain and use it indefinitely without further notice.

The storage location of your Personal Information depends on how you provide it to Duo App and the purpose for which it is collected. We may process and store your Personal Information at our premises and/or storage facilities in the United Kingdom or other countries as determined by us. By using our services, you consent to the transfer of your Personal Information. You also agree that this Privacy Policy is governed by the laws of the UK, and both parties submit to the jurisdiction of the courts of the UK and its privacy laws, unless other applicable laws such as the GDPR apply.

How Can I Access My Personal Information Held by Duo App?

You have the right to know whether we hold any Personal Information about you and the right to access your Personal Information if it can be readily retrieved. To request access to your Personal Information, please email us at contact@duoapp.co.uk. We will provide you with an electronic copy of your Personal Information. Please note that subsequent access requests may be subject to an administration fee.

If you are located in the EEA or the United Kingdom, you have additional rights under the GDPR. These rights include:

• Requesting access to your Personal Information and receiving a copy of it.
• Requesting the correction of any incomplete or inaccurate Personal Information we hold about you.
• Requesting the erasure of your Personal Information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
• Objecting to the processing of your Personal Information based on legitimate interests or for direct marketing purposes.
• Requesting the transfer of your Personal Information to you or a third party in a structured, commonly used, machine-readable format.
• Withdrawing your consent to the processing of your Personal Information (please note that this may affect the availability of certain services).
• Lodging a complaint with your local data protection authority.

To exercise these rights, please send your request by email to contact@duoapp.co.uk. We will respond to your request in accordance with applicable laws.

Changes to Our Privacy Policy

We reserve the right to make changes to this Privacy Policy at our discretion. If there are significant amendments, we will notify you using the contact details you provided. It is important to ensure that your contact information is valid and up to date at all times.

Your Acceptance and Consent

This Privacy Policy is an integral part of our Terms of Service and should be read together with them. By creating a Duo App account or using our websites and related services, you are giving your consent to the collection and use of your Personal Information as described in this Privacy Policy. If you do not agree to any part of this Privacy Policy, you can contact us at contact@duoapp.co.uk or stop accessing and using our websites and services.

Please be aware that the security of information transmitted to or by us over the internet cannot be guaranteed. The transmission and exchange of information through our websites or services are done at your own risk. While we take measures to protect against unauthorised disclosures, we cannot guarantee that the Personal Information we collect will never be disclosed in a manner inconsistent with this Privacy Policy.

In the future, we may contact you to inform you about services and products available from Duo App or our partners. If you prefer not to receive such offers, you can opt out at any time.

Declining to provide requested Personal Information when using, registering, or opening an account on our website may result in certain services or products (including related services offered in conjunction with our websites) not being available to you.

Please also note that while the Duo App website may contain hyperlinks to third-party websites, we are not responsible for the privacy practices or the reliability of information published on those websites.

Contact Us

You may contact us at any time to:

• Request access to your Personal Information held by Duo App

• Correct any inaccuracies in your Personal Information

• Delete your Personal Information from our records

• Exercise any other rights described in this Privacy Policy or available to you


If you have any questions regarding this policy or our data collection and storage practices, you can contact Duo App Limited via email at contact@duoapp.co.uk.